FREQUENTLY ASKED QUESTIONS 1.  Do I have to "log in" to shop at Allegro Music Online? No, you do not have to log in to shop. However, by creating an account and logging in at the beginning of each visit to our site, it will save you time at checkout and allow you to take advantage of any discounts available to you. 2. Do you offer any discounts? Yes. Our entire line of Suzuki Method materials is discounted 20% every day. We also offer discounts each month on selected items featured in our monthly specials. Finally, we offer a 10% discount on instructional materials ordered by music teachers. If you are a teacher, please see our Teachers page for details on how to register for this discount. 3. How soon will my order be shipped? Most orders are shipped within one working day after they are received, and virtually all orders are shipped within two working days.  Delivery times range from 2-3 days for domestic orders to 5-10 days for international orders. 4.  How are shipping charges computed. Shipping charges on domestic and APO/FPO orders are based on the dollar amount of merchandise purchased. Shipping charges on international orders are based on the shipping weight of the order. Full details regarding our shipping charges can be found on our Shipping Information page. 5.  What credit cards are accepted when purchasing items on Allegro Music Online?  We gladly accept Visa, MasterCard, and American Express. 6.  Do you have a Newsletter? Yes, we distribute a newsletter via e-mail about once a month. This newsletter discusses new additions to the website, monthly specials being offered, and other items of interest to our customers. If you would like to subscribe, please visit our Newsletter page for details. You may easily unsubscribe at any time. 7.  Do you stock any items other than those shown on the website? Yes. Our "bricks and mortar" retail store carries a much wider inventory than what we show on the internet. If you desire a particular item, please call us at 888-564-9537 to see if it is available. 8. How long have you been in business? Allegro Music began operating in 1985 as a retail store in Memphis, Tennessee. It's online companion, Allegro Music Online, was begun in 1998. Details of both can be found on our About Us page. From the beginning we have been a family owned and operated business. 9.  When I place my order on the Internet, how will I know whether an item is in stock? Once you submit your order, you will receive an e-mail confirmation that indicates your order is being processed.  In the event an item associated with your order is not available from stock, we will notify you within 48 hours with an estimated ship date.   10.  How do I cancel a backordered item? You can cancel a backorder by calling 888-564-9537 if the order has not yet been shipped. 11. Can I add or delete items from my order if I change my mind? You can add or delete items at any time during the order process before you give final confirmation of the order.  After your order has been submitted, you can still change the order by contacting  us at 888-564-9537 as long as it has not already been shipped. 12. What do I do if I want to cancel my order? If you need to cancel your order after you submit it, please contact us by calling 888-564-9537 or sending us an e-mail requesting your order to be canceled. 13. Do you charge sales tax? Yes, by law, Allegro Music Online must charge sales tax on shipments to Tennessee. However, no sales tax is charged on shipments to other states. 14. Does Allegro Music Online Ship Internationally? Absolutely! We ship virtually anywhere in the world using the Global Express Mail and Global Priority Mail services of the US Postal Service. Delivery times are typically 5-10 days. Orders to be shipped to APO and FPO addresses can only be delivered by the US Postal Service and are shipped via Priority Mail. Deliver times are typically 5-7 days. 15. What is Allegro Music Online’s Return Policy? We truly appreciate your business and want you to be satisfied with your purchase.  All credits, and exchanges are for the value of the music items only, and do not include shipping charges. All returned items must be in original condition. A Return Authorization number must be obtained prior to returning any merchandise. For complete details on our Return Policy, please visit our Returns page. 16. Is online ordering secure? Yes! Allegro Music Online employs technology called SSL (Secure Socket Layer) to ensure the highest level of security for your online transactions. All sensitive information (credit cards, phone numbers, addresses, etc.) is encrypted for transfer to our server. It won't be able to be intercepted and decrypted because the key resides only on our network servers. 17. What is my personal information used for? All information such as your address, phone number, and shopping lists is completely confidential. This information will be used only by Allegro Music Online for processing your order and will not be given to any third party. In addition, you will not be added to the Allegro Music Online mailing list unless you  request to be placed on it.   18. Why do I need an Account? Your Account is your personal profile for purchasing items on Allegro Music Online. It contains your shipping and billing addresses, but does not contain your credit card information. That you enter each time you checkout. By setting up an account and logging in at the beginning of each visit, your information will be immediately available at checkout to save you time and effort. The account is for your personal convenience. It is optional.  However, if you are a teacher receiving our teacher's discount, you need to set up an account and log in each visit so that your discounted prices are reflected on your order. 19. How do I update my account information? To update any account information, click on Account on the navigation bar and then change any information in your profile. 20. What do I do if I can't remember my password to access the My Account features? When you establish your Account profile, you will choose a password. If you forget your password, click on "login" and then "Please Email Me My Password".  We will then e-mail your Allegro Music Online Account password. 21. Who do I contact if I'm having problems with your Web site? If you experience any problems when using the Allegro Music Online web site, you can call us at 888-564-9537 or e-mail us. 22. Does the Allegro Music Online web site use "Cookies"? Yes, if you have enabled your computer to accept “cookies”, we can remember your Account profile.  Cookies are small files that are stored on your PC and that identify you to our site.  In addition, if you are accessing our site from another computer or are using a computer where “cookies” are not enabled, you will be prompted to login.  Once you login and enter your password, we can process your order. 23. Which browser do you recommend? For optimal performance, we recommend that you use Microsoft Internet Explorer 4.0 or above.